Terms of service

Last updated 13 October 2026

These terms apply when you install OZU Global on your Shopify store. OZU Global is made by OZU Logistics Marketplace ("OZU", "we"), Z2-3126, 3rd Floor, Akshar Business Park, Sector 25, Vashi, Navi Mumbai, Maharashtra 400703, India. By installing the app you accept these terms and our privacy policy.

1. What the app does

The app sets international prices, shipping rates and a combined shipping discount in your store for the countries you choose, using courier rates from your pickup PIN code. You can preview every price before publishing and remove everything the app created at any time with "Remove from my store".

2. Your prices and your store

• You decide which countries to sell to and when to publish. Prices are estimates based on product weights you provide; wrong weights give wrong prices.
• Courier rates, fuel charges and duties can change. We update prices when rates change, but you remain responsible for the prices your store charges.
• Your store, products and customer relationships stay yours.

3. Price of the app and shipping

• The app is free during the beta. We will give you 30 days' notice before any charge.
• When an international order arrives, our team contacts you to book the courier. Courier charges are agreed with you for each shipment and billed separately. Nothing is booked without your confirmation.

4. Data processing terms

For your buyers' personal data (name, shipping address, phone, email and order details), you are the controller and OZU is your processor. We:

• use it only to ship that order, and for no other purpose;
• never sell it, and share it only with the courier that delivers the order;
• limit access to the staff who book shipments, log every access, and keep it encrypted in transit and at rest;
• delete it when Shopify asks us to (customer or shop redaction) and help you answer your buyers' data requests within 30 days;
• tell you without undue delay, and within 72 hours of confirming it, if a security incident affects your data;
• process and store it in India (Google Cloud, Mumbai region).

You confirm that you have told your buyers, in your store's privacy policy, that their details are shared with shipping partners to deliver their orders.

5. Availability and liability

We work to keep the app running but can't promise it will always be available or free of errors. To the extent the law allows, our total liability under these terms is limited to the fees you paid us for the app in the 12 months before the claim. Liability for a shipment is covered by the terms agreed for that shipment.

6. Ending

You can stop at any time: remove your prices from the app, then uninstall it. After uninstall we delete your store's data as described in the privacy policy. We may end access if the app is misused, with notice where we can give it.

7. Changes and law

We will tell you about material changes to these terms in the app or by email before they apply. These terms are governed by the laws of India, and the courts of Mumbai have jurisdiction.

Contact

ceo@ozumax.com, +91 81520 24005 (Monday to Saturday, 10 am to 7 pm IST).